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EMS Information

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As a provider, I have found myself a couple times in a situation where a patient has mistaken me for a police officer or threat. It has been in the back of a rig or working in a physic ward. The use of verbal judo or de-escalation techniques work. If you get a chance read the book or practice with your partner. Another good read is a book called The Book of Tells. I am including links to the books and an article from EMS1

Verbal Judo: The Gentle Art of Persuasion by George J. Thompson (

The Book Of Tells by Peter Collett (

Mastering ‘verbal judo’: How first responders can employ de-escalation techniques

john mungai


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